Terms & Conditions

Effective Date: 27.06.2026

These Terms & Conditions (“Terms”) govern the use of the website www.omalgami.com and the purchase of products offered through the Omalgami online store.

By accessing this website or placing an order, you confirm that you have read, understood and agree to be bound by these Terms & Conditions.

If you do not agree with these Terms, please do not use this website or place an order.

These Terms do not affect any statutory consumer rights granted under applicable Czech or European Union legislation.

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1. Seller Information

The online store www.omalgami.com is operated by:

Olga Beleacova

trading under the brand Omalgami

Business Address:

Jordana Jovkova 3255/9

143 00 Prague 4 – Modřany

Czech Republic

Company Registration Number (IČO):

27458440

Email:

info@omalgami.com

Website: https://www.omalgami.com/

Unless otherwise stated, all references to “Omalgami”, “we”, “our” or “us” refer to Olga Beleacova trading under the Omalgami brand.

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2. Scope of These Terms

These Terms govern:

• the purchase of jewellery and related products through the Omalgami online store;
• the rights and obligations of customers and the seller;
• the use of the Omalgami website;
• contracts concluded through distance communication.

These Terms apply exclusively to consumer purchases unless expressly agreed otherwise.

If the customer purchases products in connection with their business activities, certain provisions relating to consumer protection may not apply.

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3. Products

Omalgami creates original handcrafted jewellery designed by Olga Beleacova.

Many products are individually handmade using precious metals, gemstones, pearls, enamel and other carefully selected materials.

Because each piece is handcrafted, minor differences in:

• colour;
• texture;
• finish;
• dimensions;
• gemstone appearance;
• natural inclusions;

are inherent characteristics of handmade jewellery and shall not be regarded as defects.

Product photographs are intended to represent products as accurately as possible. However, colours and appearance may vary depending on display settings and the natural characteristics of materials.

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4. Product Availability

Products displayed on the website are subject to availability.

Some jewellery pieces are immediately available for dispatch.

Others are created only after an order has been placed.

If an ordered product becomes unavailable due to circumstances beyond our control, we will contact you without undue delay and offer one of the following options:

• cancellation of the order with a full refund;
• an alternative product;
• an updated production schedule.

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5. Handmade & Bespoke Jewellery

Certain products offered by Omalgami are individually created according to customer specifications.

These include:

• custom jewellery;
• personalised jewellery;
• engraved jewellery;
• bespoke commissions;
• jewellery produced according to individual customer requirements.

Before production begins, customers may receive sketches, visualisations or quotations for approval where appropriate.

Production begins only after confirmation of the agreed design and payment where required.

Because bespoke jewellery is produced specifically for an individual customer, such products cannot normally be cancelled or returned after production has commenced, except where mandatory consumer protection legislation provides otherwise.

Customers are responsible for verifying all measurements, inscriptions, gemstone selections and other personalised specifications before approving production.

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6. Orders

All product listings on the website constitute an invitation to submit an order and do not constitute a legally binding offer.

By placing an order, the customer submits an offer to purchase the selected products.

The order process includes:

• selecting products;
• providing billing and delivery information;
• the delivery address and agreed delivery method;
• selecting a payment method;
• reviewing the order before submission.

Before completing an order, customers have the opportunity to review and correct any errors in the information entered.

After an order has been submitted, Omalgami will send an automatic confirmation acknowledging receipt of the order.

This automatic confirmation does not constitute acceptance of the order and does not create a purchase contract.

A purchase contract is concluded only when Omalgami expressly confirms acceptance of the order by email.

We reserve the right to refuse or cancel an order if:

• payment cannot be successfully processed;
• product information contains an obvious pricing or description error;
• fraud or unauthorised activity is suspected;
• the product is unavailable;
• fulfilment has become impossible due to circumstances beyond our reasonable control.

If payment has already been received for a cancelled order, the full amount paid will be refunded without undue delay.

For bespoke jewellery, Omalgami may provide an individual quotation before accepting the order.

The purchase contract for bespoke jewellery is concluded only after the customer accepts the quotation and Omalgami confirms the order.

7. Prices

All prices displayed on the Website are shown in the selected currency and are valid at the time the order is placed.

Unless otherwise stated, prices include Value Added Tax (VAT) where applicable under Czech law.

Shipping costs, insurance, customs duties, import taxes or any other charges are displayed separately during the checkout process or are payable by the customer where applicable.

Omalgami reserves the right to change product prices at any time. Such changes shall not affect orders that have already been accepted.

If an obvious pricing error occurs due to a technical malfunction or human error, Omalgami reserves the right to cancel the order before the purchase contract is concluded. In such cases, any payment received will be refunded in full.

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8. Payment Terms

Customers may choose from the payment methods available during checkout.

Available payment methods may include:

• Credit or debit card;
• Bank transfer;
• PayPal;
• Other secure payment methods displayed on the Website.

Payment must be successfully completed before production or shipment begins.

For custom-made or bespoke jewellery, Omalgami reserves the right to require full payment or a non-refundable deposit before production starts.

If payment is not completed within the specified period, Omalgami reserves the right to cancel the order.

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9. Shipping & Delivery

Omalgami delivers jewellery worldwide where legally permitted.

The delivery method and shipping service are agreed with the customer before the order is dispatched. Shipping costs depend on the destination and selected delivery service and will be confirmed with the customer before shipment.

Orders are dispatched only after payment has been successfully received and, where applicable, after production has been completed.

Estimated delivery times are provided for guidance only. The actual delivery time may vary depending on the selected delivery service and circumstances affecting the shipment.

Once an order has been shipped, the customer will be notified via email or another agreed communication channel, such as a messaging service. Where tracking is available through the selected delivery service, the tracking information will be provided to the customer.

Delivery times may be affected by circumstances beyond Omalgami’s reasonable control, including but not limited to:

• customs clearance;
• carrier delays;
• adverse weather conditions;
• strikes;
• force majeure events.

Omalgami will inform the customer of any significant delay where appropriate.

The customer is responsible for ensuring that the delivery address provided is accurate and complete.

If an order is returned due to an incorrect or incomplete delivery address provided by the customer, refusal of delivery or failure to collect the shipment, Omalgami may charge the customer any reasonable additional shipping costs actually incurred, to the extent permitted by applicable law.

The risk of accidental loss or damage to the goods passes to the customer upon delivery of the goods to the customer or to a person designated by the customer, subject to applicable law.

Ownership of the goods transfers to the customer upon full payment, subject to applicable law.

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10. Customs Duties & International Orders

Orders shipped outside the Czech Republic or the European Union may be subject to customs duties, import taxes, VAT or other governmental charges imposed by the destination country.

These charges are the sole responsibility of the customer unless expressly stated otherwise.

Omalgami has no control over customs procedures or fees and cannot predict the amount of such charges.

Customers are responsible for complying with all applicable import regulations in their country.

Refusal to pay customs duties or import taxes does not constitute a valid reason for cancelling the purchase contract.

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11. Right of Withdrawal

If you are a consumer residing in the European Union, you have the right to withdraw from the purchase contract within fourteen (14) days of receiving the goods without giving any reason.

To exercise your right of withdrawal, you may complete and submit our online Withdrawal Request Form available here

Alternatively, you may notify us by sending any clear statement expressing your decision to withdraw from the purchase contract by email to:

info@omalgami.com

We will acknowledge receipt of your withdrawal request by email without undue delay.

The withdrawal period shall expire fourteen (14) days after the day on which you or a third party designated by you (other than the carrier) takes physical possession of the goods.

To meet the withdrawal deadline, it is sufficient that you send your communication before the withdrawal period has expired.

You must return the goods within fourteen (14) days after notifying us of your withdrawal.

Returned products must:

• be unworn;
• be undamaged;
• include all original accessories where applicable;
• be returned in suitable protective packaging;
• be accompanied by proof of purchase where reasonably possible.

In accordance with applicable legislation, the right of withdrawal does not apply to:

• jewellery manufactured according to customer specifications;
• personalised or engraved jewellery;
• bespoke commissions;
• products made specifically for an individual customer;
• other products excluded from the right of withdrawal under applicable law.

12. Returns & Refunds

Customers who exercise their statutory right of withdrawal shall return the goods in accordance with these Terms and applicable consumer protection legislation.

Following receipt of your withdrawal request submitted through our online Withdrawal Request Form:

https://www.omalgami.com/return-withdrawal-request

or by email to info@omalgami.com, we will send you confirmation of receipt together with instructions for returning the goods, including the appropriate return address where applicable.

Returned goods must be sent without undue delay and no later than fourteen (14) days after the withdrawal notice has been submitted.

The customer is responsible for the direct cost of returning the goods unless:

• the goods are defective;
• the incorrect product has been delivered;
• applicable law provides otherwise.

Customers are advised to use an insured and trackable shipping service when returning jewellery. Omalgami is not responsible for returned items lost or damaged during transit before they are received.

Refunds will be made using the same payment method used for the original transaction unless another method has been expressly agreed.

In accordance with applicable legislation, Omalgami may withhold reimbursement until:

• the returned goods have been received; or
• the customer provides proof that the goods have been sent back,

whichever occurs first.

Where required by law, the original standard delivery costs paid by the customer will also be refunded.

If the returned jewellery shows signs of use beyond what is necessary to determine its nature, characteristics and functioning, Omalgami reserves the right to reduce the refund by the amount corresponding to the diminished value of the goods, as permitted by applicable law.

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13. Complaints & Warranty

Omalgami is responsible for ensuring that all products conform to the purchase contract at the time they are delivered.

Consumers are entitled to exercise their statutory rights in respect of defective goods in accordance with the Czech Civil Code and other applicable consumer protection legislation.

If you believe that your jewellery has a manufacturing defect, please contact us without undue delay at:

info@omalgami.com

When submitting a complaint, please provide:

• your order number;
• a description of the defect;
• photographs of the product where possible;
• your preferred method of resolution.

Depending on the nature of the defect and applicable legislation, customers may be entitled to:

• repair of the product;
• replacement of the product;
• an appropriate price reduction;
• withdrawal from the purchase contract where permitted by law.

Complaints will be handled without undue delay and within the statutory time limits.

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14. Warranty Limitations

The warranty does not cover defects resulting from:

• normal wear and tear;
• accidental damage;
• improper storage;
• misuse;
• failure to follow jewellery care instructions;
• contact with chemicals, perfumes, cosmetics or cleaning agents;
• mechanical damage;
• modifications or repairs carried out by third parties;
• natural changes in gemstones, pearls or precious metals resulting from normal use.

The natural characteristics of gemstones, pearls and handcrafted materials shall not be regarded as defects.

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15. Jewellery Care

Proper care will help preserve the beauty and longevity of your jewellery.

We recommend that customers:

• remove jewellery before sports, swimming or physical work;
• avoid contact with perfumes, hairsprays, cosmetics and household chemicals;
• store jewellery separately in a soft pouch or jewellery box;
• clean jewellery using appropriate materials intended for fine jewellery;
• avoid exposing jewellery to excessive heat or sudden temperature changes.

Detailed care recommendations are available on the Jewellery Care page of our Website.

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16. Ring Sizes & Customer Responsibility

Customers are responsible for selecting the correct ring size before placing an order.

Where available, Omalgami provides sizing guidance to assist customers.

Certain ring designs may be resized after purchase, while others cannot be resized due to their construction, gemstone settings or artistic design.

If resizing is possible, additional charges may apply.

Products manufactured according to the customer’s specified ring size are considered personalised products for the purposes of these Terms where applicable.

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17. Authenticity & Natural Materials

Omalgami uses genuine precious metals, natural gemstones, pearls and other carefully selected materials.

Natural gemstones and pearls are unique by nature.

Variations in colour, inclusions, texture, shape or other natural characteristics are normal and contribute to the individuality of each jewellery piece.

These natural variations are not manufacturing defects and do not constitute grounds for complaint or return.

18. Intellectual Property

All content available on the Website, including but not limited to:

• jewellery designs;
• product concepts;
• photographs;
• illustrations;
• artwork;
• logos;
• trademarks;
• graphics;
• videos;
• text;
• product descriptions;
• website design;

is the intellectual property of Olga Beleacova trading under the brand Omalgami, unless otherwise stated, and is protected by applicable copyright, trademark and intellectual property laws.

No content from this Website may be copied, reproduced, modified, distributed, published, transmitted, displayed, sold or otherwise used without the prior written consent of Omalgami.

The purchase of jewellery does not transfer any intellectual property rights to the customer.

Customers may not manufacture, reproduce or commission copies of Omalgami jewellery designs without prior written permission.

Where jewellery is created based on a customer’s original design, drawing or concept, the customer confirms that such design does not infringe the intellectual property rights of any third party and agrees to indemnify Omalgami against any claims arising from such infringement.

Unless otherwise agreed in writing, Omalgami reserves the right to photograph completed bespoke jewellery and use such photographs for portfolio, promotional and marketing purposes, provided that no personal customer information is disclosed.

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19. Website Use

The Website is intended solely for lawful personal use.

Users agree not to:

• misuse the Website;
• interfere with its operation or security;
• attempt to gain unauthorised access to any part of the Website;
• upload malicious software or harmful code;
• use automated systems to collect data without prior written permission.

Omalgami reserves the right to suspend or restrict access to the Website where misuse is suspected.

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20. Privacy

The processing of personal data is governed by our Privacy Policy and applicable data protection legislation, including Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR).

By placing an order or submitting information through the Website, customers acknowledge that their personal data may be processed for purposes including:

• order fulfilment;
• payment processing;
• customer support;
• legal compliance;
• fraud prevention.

For detailed information regarding the collection and processing of personal data, please refer to our Privacy Policy available on the Website.

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21. Limitation of Liability

Nothing in these Terms limits or excludes liability where such limitation or exclusion is prohibited by applicable law.

To the maximum extent permitted by law, Omalgami shall not be liable for:

• indirect or consequential losses;
• loss of profit;
• business interruption;
• delays caused by third parties;
• customs delays;
• force majeure events;
• technical interruptions affecting the Website.

Omalgami shall not be liable for any damage resulting from improper use, incorrect storage or failure to follow jewellery care instructions.

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22. Force Majeure

Omalgami shall not be liable for any failure or delay in performing its obligations where such failure or delay results from circumstances beyond its reasonable control.

Such circumstances include, but are not limited to:

• natural disasters;
• pandemics;
• epidemics;
• war;
• governmental restrictions;
• strikes;
• transport disruptions;
• power outages;
• cyberattacks;
• shortages of materials.

Where a force majeure event substantially affects performance, Omalgami will inform affected customers as soon as reasonably possible.

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23. Alternative Dispute Resolution

If a dispute cannot be resolved directly between the customer and Omalgami, consumers may have the right to use alternative dispute resolution procedures.

For consumers residing in the Czech Republic, the competent authority for out-of-court consumer dispute resolution is:

Czech Trade Inspection Authority (Česká obchodní inspekce)

Štěpánská 567/15

120 00 Prague 2

Czech Republic

Website: https://www.coi.cz

The European Commission’s Online Dispute Resolution (ODR) platform has been discontinued and is no longer available for new consumer disputes.

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24. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the Czech Republic.

If the customer is a consumer residing in another Member State of the European Union, mandatory consumer protection provisions of that country remain unaffected.

Any disputes arising out of these Terms shall be subject to the jurisdiction of the competent courts of the Czech Republic unless mandatory consumer legislation provides otherwise.

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25. Amendments to These Terms

Omalgami reserves the right to amend or update these Terms & Conditions at any time.

Updated Terms become effective upon publication on the Website.

Any amendments shall not affect purchase contracts concluded before the effective date of the updated Terms.

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26. Contact Information

For questions regarding these Terms & Conditions, orders, complaints, returns or your statutory rights, please contact:

Olga Beleacova

trading under the brand Omalgami

Business Address:

Jordana Jovkova 3255/9

143 00 Prague 4 – Modřany

Czech Republic

Company Registration Number (IČO):

27458440

Email:

info@omalgami.com

Website: https://www.omalgami.com/

Withdrawal Request Form

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Last updated: 27.06.2026