{"id":54238,"date":"2026-11-05T07:57:28","date_gmt":"2026-11-05T06:57:28","guid":{"rendered":"https:\/\/www.omalgami.com\/?page_id=54238"},"modified":"2026-11-05T08:16:28","modified_gmt":"2026-11-05T07:16:28","slug":"shipping-delivery","status":"publish","type":"page","link":"https:\/\/www.omalgami.com\/cs\/shipping-delivery\/","title":{"rendered":"Doru\u010den\u00ed a platba"},"content":{"rendered":"\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n<div class=\"wp-block-table-of-contents-block-table-of-contents-block\"><div class=\"eb-parent-wrapper eb-parent-eb-toc-dfzrb \"><div class=\"eb-toc-container eb-toc-dfzrb  eb-toc-is-not-sticky eb-toc-not-collapsible eb-toc-initially-not-collapsed eb-toc-scrollToTop style-1 list-style-none\" data-scroll-top=\"false\" data-scroll-top-icon=\"fas fa-angle-up\" data-collapsible=\"false\" data-sticky-hide-mobile=\"false\" data-sticky=\"false\" data-scroll-target=\"scroll_to_toc\" data-copy-link=\"false\" data-editor-type=\"\" data-hide-desktop=\"false\" data-hide-tab=\"false\" data-hide-mobile=\"false\" data-itemcollapsed=\"false\"><div class=\"eb-toc-header\"><div class=\"eb-toc-title\">Table of Contents<\/div><\/div><div class=\"eb-toc-wrapper \" data-headers=\"[{&quot;level&quot;:2,&quot;content&quot;:&quot;Shipping &amp; Delivery&quot;,&quot;text&quot;:&quot;Shipping &amp; Delivery&quot;,&quot;link&quot;:&quot;shipping-delivery&quot;},{&quot;level&quot;:2,&quot;content&quot;:&quot;Customs Duties &amp; International Orders&quot;,&quot;text&quot;:&quot;Customs Duties &amp; International Orders&quot;,&quot;link&quot;:&quot;customs-duties-international-orders&quot;},{&quot;level&quot;:2,&quot;content&quot;:&quot;Right of Withdrawal&quot;,&quot;text&quot;:&quot;Right of Withdrawal&quot;,&quot;link&quot;:&quot;right-of-withdrawal&quot;},{&quot;level&quot;:2,&quot;content&quot;:&quot;Returns &amp; Refunds&quot;,&quot;text&quot;:&quot;Returns &amp; Refunds&quot;,&quot;link&quot;:&quot;returns-refunds&quot;},{&quot;level&quot;:2,&quot;content&quot;:&quot;Complaints &amp; Warranty&quot;,&quot;text&quot;:&quot;Complaints &amp; Warranty&quot;,&quot;link&quot;:&quot;complaints-warranty&quot;},{&quot;level&quot;:2,&quot;content&quot;:&quot;Payment Terms&quot;,&quot;text&quot;:&quot;Payment Terms&quot;,&quot;link&quot;:&quot;payment-terms&quot;}]\" data-visible=\"[true,true,true,true,true,true]\" data-delete-headers=\"[{&quot;label&quot;:&quot;Shipping &amp; Delivery&quot;,&quot;value&quot;:&quot;shipping-delivery&quot;,&quot;isDelete&quot;:false},{&quot;label&quot;:&quot;Customs Duties &amp; International Orders&quot;,&quot;value&quot;:&quot;customs-duties-international-orders&quot;,&quot;isDelete&quot;:false},{&quot;label&quot;:&quot;Right of Withdrawal&quot;,&quot;value&quot;:&quot;right-of-withdrawal&quot;,&quot;isDelete&quot;:false},{&quot;label&quot;:&quot;Returns &amp; Refunds&quot;,&quot;value&quot;:&quot;returns-refunds&quot;,&quot;isDelete&quot;:false},{&quot;label&quot;:&quot;Complaints &amp; Warranty&quot;,&quot;value&quot;:&quot;complaints-warranty&quot;,&quot;isDelete&quot;:false},{&quot;label&quot;:&quot;Payment Terms&quot;,&quot;value&quot;:&quot;payment-terms&quot;,&quot;isDelete&quot;:false}]\" data-smooth=\"true\" data-top-offset=\"\"><div class=\"eb-toc__list-wrap\"><ul class=\"eb-toc__list\"><li><a href=\"#shipping-delivery\">Shipping &amp; Delivery<\/a><li><a href=\"#customs-duties-international-orders\">Customs Duties &amp; International Orders<\/a><li><a href=\"#right-of-withdrawal\">Right of Withdrawal<\/a><li><a href=\"#returns-refunds\">Returns &amp; Refunds<\/a><li><a href=\"#complaints-warranty\">Complaints &amp; Warranty<\/a><li><a href=\"#payment-terms\">Payment Terms<\/a><\/ul><\/div><\/div><\/div><\/div><\/div>\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Shipping &amp; Delivery<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Omalgami delivers jewellery worldwide where legally permitted.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The delivery method and shipping service are agreed with the customer before the order is dispatched. Shipping costs depend on the destination and selected delivery service and will be confirmed with the customer before shipment.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Orders are dispatched only after payment has been successfully received and, where applicable, after production has been completed.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Estimated delivery times are provided for guidance only. The actual delivery time may vary depending on the selected delivery service and circumstances affecting the shipment.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Once an order has been shipped, the customer will be notified via email or another agreed communication channel, such as a messaging service. Where tracking is available through the selected delivery service, the tracking information will be provided to the customer.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Delivery times may be affected by circumstances beyond Omalgami\u2019s reasonable control, including but not limited to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>customs clearance;<\/li>\n\n\n\n<li>carrier delays;<\/li>\n\n\n\n<li>adverse weather conditions;<\/li>\n\n\n\n<li>strikes;<\/li>\n\n\n\n<li>force majeure events.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Omalgami will inform the customer of any significant delay where appropriate.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The customer is responsible for ensuring that the delivery address provided is accurate and complete.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If an order is returned due to an incorrect or incomplete delivery address provided by the customer, refusal of delivery or failure to collect the shipment, Omalgami may charge the customer any reasonable additional shipping costs actually incurred, to the extent permitted by applicable law.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The risk of accidental loss or damage to the goods passes to the customer upon delivery of the goods to the customer or to a person designated by the customer, subject to applicable law.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ownership of the goods transfers to the customer upon full payment, subject to applicable law.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Customs Duties &amp; International Orders<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Orders shipped outside the Czech Republic or the European Union may be subject to customs duties, import taxes, VAT or other governmental charges imposed by the destination country.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">These charges are the sole responsibility of the customer unless expressly stated otherwise.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Omalgami has no control over customs procedures or fees and cannot predict the amount of such charges.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Customers are responsible for complying with all applicable import regulations in their country.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Refusal to pay customs duties or import taxes does not constitute a valid reason for cancelling the purchase contract.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Right of Withdrawal<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If you are a consumer residing in the European Union, you have the right to withdraw from the purchase contract within fourteen (14) days of receiving the goods without giving any reason.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To exercise your right of withdrawal, you may complete and submit our online Withdrawal Request Form available <a href=\"\/return-withdrawal-request\/\"><strong>here<\/strong><\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Alternatively, you may notify us by sending any clear statement expressing your decision to withdraw from the purchase contract by email to:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"mailto:info@omalgami.com\">info@omalgami.com<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We will acknowledge receipt of your withdrawal request by email without undue delay.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The withdrawal period shall expire fourteen (14) days after the day on which you or a third party designated by you (other than the carrier) takes physical possession of the goods.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To meet the withdrawal deadline, it is sufficient that you send your communication before the withdrawal period has expired.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You must return the goods within fourteen (14) days after notifying us of your withdrawal.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Returned products must:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>be unworn;<\/li>\n\n\n\n<li>be undamaged;<\/li>\n\n\n\n<li>include all original accessories where applicable;<\/li>\n\n\n\n<li>be returned in suitable protective packaging;<\/li>\n\n\n\n<li>be accompanied by proof of purchase where reasonably possible.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">In accordance with applicable legislation, the right of withdrawal does not apply to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>jewellery manufactured according to customer specifications;<\/li>\n\n\n\n<li>personalised or engraved jewellery;<\/li>\n\n\n\n<li>bespoke commissions;<\/li>\n\n\n\n<li>products made specifically for an individual customer;<\/li>\n\n\n\n<li>other products excluded from the right of withdrawal under applicable law.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Returns &amp; Refunds<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Customers who exercise their statutory right of withdrawal shall return the goods in accordance with these Terms and applicable consumer protection legislation.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Following receipt of your withdrawal request submitted through our online Withdrawal Request Form:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"\/return-withdrawal-request\"><strong>https:\/\/www.omalgami.com\/return-withdrawal-request<\/strong><\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">or by email to <strong><a href=\"mailto:info@omalgami.com\">info@omalgami.com<\/a><\/strong>, we will send you confirmation of receipt together with instructions for returning the goods, including the appropriate return address where applicable.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Returned goods must be sent without undue delay and no later than fourteen (14) days after the withdrawal notice has been submitted.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The customer is responsible for the direct cost of returning the goods unless:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>the goods are defective;<\/li>\n\n\n\n<li>the incorrect product has been delivered;<\/li>\n\n\n\n<li>applicable law provides otherwise.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Customers are advised to use an insured and trackable shipping service when returning jewellery. Omalgami is not responsible for returned items lost or damaged during transit before they are received.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Refunds will be made using the same payment method used for the original transaction unless another method has been expressly agreed.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In accordance with applicable legislation, Omalgami may withhold reimbursement until:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>the returned goods have been received; or<\/li>\n\n\n\n<li>the customer provides proof that the goods have been sent back,<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">whichever occurs first.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Where required by law, the original standard delivery costs paid by the customer will also be refunded.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If the returned jewellery shows signs of use beyond what is necessary to determine its nature, characteristics and functioning, Omalgami reserves the right to reduce the refund by the amount corresponding to the diminished value of the goods, as permitted by applicable law.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Complaints &amp; Warranty<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Omalgami is responsible for ensuring that all products conform to the purchase contract at the time they are delivered.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Consumers are entitled to exercise their statutory rights in respect of defective goods in accordance with the Czech Civil Code and other applicable consumer protection legislation.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you believe that your jewellery has a manufacturing defect, please contact us without undue delay at:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><a href=\"mailto:info@omalgami.com\">info@omalgami.com<\/a><\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">When submitting a complaint, please provide:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>your order number;<\/li>\n\n\n\n<li>a description of the defect;<\/li>\n\n\n\n<li>photographs of the product where possible;<\/li>\n\n\n\n<li>your preferred method of resolution.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Depending on the nature of the defect and applicable legislation, customers may be entitled to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>repair of the product;<\/li>\n\n\n\n<li>replacement of the product;<\/li>\n\n\n\n<li>an appropriate price reduction;<\/li>\n\n\n\n<li>withdrawal from the purchase contract where permitted by law.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Complaints will be handled without undue delay and within the statutory time limits.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Payment Terms<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Customers may choose from the payment methods available during checkout.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Available payment methods may include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Credit or debit card;<\/li>\n\n\n\n<li>Bank transfer;<\/li>\n\n\n\n<li>PayPal;<\/li>\n\n\n\n<li>Other secure payment methods displayed on the Website.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Payment must be successfully completed before production or shipment begins.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For custom-made or bespoke jewellery, Omalgami reserves the right to require full payment or a non-refundable deposit before production starts.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If payment is not completed within the specified period, Omalgami reserves the right to cancel the order.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Shipping &amp; Delivery Omalgami delivers jewellery worldwide where legally permitted. The delivery method and shipping service are agreed with the customer before the order is dispatched. Shipping costs depend on the destination and selected delivery service and will be confirmed with the customer before shipment. Orders are dispatched only after payment has been successfully received [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-54238","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Delivery and Payment - Omalgami<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.omalgami.com\/cs\/shipping-delivery\/\" \/>\n<meta property=\"og:locale\" content=\"cs_CZ\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Delivery and Payment - Omalgami\" \/>\n<meta property=\"og:description\" content=\"Shipping &amp; Delivery Omalgami delivers jewellery worldwide where legally permitted. 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